| You work hard to create the right offer at the right time for your audience. You know how to scoop up hordes of customers. What we do is get to know them. Where a big grocer may know that the kids like ice cream, we're like the neighborhood ice cream man. We not only know that our kids like ice cream, we call them on a first-name basis and take the time to learn which flavors they prefer. We put the "Relationship" into your "Marketing." |
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How to earn more profits from your inbound calls |
 Conventional call centers rely on order-takers who must handle a wide variety of products. Because they are generalists, they don't possess the depth of knowledge necessary to handle complex product questions. Once the order is taken, their ability to upsell additional products to the customers is limited. The economics of the conventional call/order transaction typically result in a focus on taking the order quickly, efficiently, but at the cost of limiting the average order value. Call handling then becomes a cost to you, diminishing rather than enhancing your company's profitability. You should expect more from your call center and we have the solution. |
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You need more than just an "order taker" |
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| Asset Marketing Services converts your phone order activity from a cost center into a profit center by: |
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- Providing the highest quality order capture at no or low cost to you.
- Upselling additional high-value products at industry-leading close rates.
- Staffing the call center with a team of sales professionals highly trained in the product categories they service.
- Enhancing customers' loyalty as they interact with knowledgeable, courteous specialists.
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We are the foremost upsell marketing strategists in the call center industry. Our product specialists work with you to make certain your upsell offers work best with your front-end offer to maximize your profits per order. And, our proven sales programs support products ranging from under $100 to as much as a quarter million dollars!
To see what two decades of experience serving the inbound needs of the direct marketing industry can do for your company, contact us today. |
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Asset Marketing Services can help you maximize your profits per order and boost your sales revenues. |
 Here are actual upsell rates and incremental order values we have generated for clients like you through our Preferred Call Services (Inbound) Center. Compare these actual results head-to-head with what you're currently generating. We're so confident we can beat your numbers that we guarantee it!
How do Your Upsells Compare? |
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For a Direct Response Print Advertiser (Nutritional Supplements): |
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- Average Inbound Order Value $96
- Upsell Rate 62%
- Upsell Order Value $264
- Average Incremental Order Value* $164 (+71%)
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For a Home Shopping Channel (Lifestyle Products) |
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- Average Inbound Order Value $167
- Upsell Rate 31%
- Upsell Order Value $326
- Average Incremental Order Value* $101 (+60%)
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For a National Print Advertiser (Collectibles) |
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- Average Inbound Order Value $67
- Upsell Rate 35%
- Upsell Order Value $308
- Average Incremental Order Value* $124 (+185%)
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If you're not seeing these kinds of results from your current call center, you are leaving money on the table. Contact us to see how you can turn your call center into a profit center! |
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*Average Incremental Order Value is the additional revenue per initial order generated as a result of the upsell efforts of our sales professionals. |
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