| You work hard to create the right offer at the right time for your audience. You know how to scoop up hordes of customers. What we do is get to know them. Where a big grocer may know that the kids like ice cream, we're like the neighborhood ice cream man. We not only know that our kids like ice cream, we call them on a first-name basis and take the time to learn which flavors they prefer. We put the "Relationship" into your "Marketing." |
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Isn't it time to offer your customers uncommon service and support? |
 If you don't, you can bet that your competition will. And no matter how good you are, there will always be an unavoidable problem once in a while. That's when it really pays to have a top-notch customer service team in place. The mission of our customer service team is to deliver customer satisfaction through consistent, fast and reliable service provided by extraordinary employees. |
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Here's how that translates to our customers: |
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- Our customer service representatives average 11 years of experience.
- Our average speed of answer ("ASA" in customer service lingo) is 20 seconds. A full 10 seconds below the industry standard!
- Our reps receive extensive training in systems, products, overcoming objections, letter writing skills, verbal communication techniques, time management skills, negotiation skills, and customer service soft-skills.
- Each rep's performance is monitored monthly in the areas of call quality, file quality, productivity, average talk time, after call work, average handling time and attendance.
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And to make sure we're satisfying your customers as well as we think we are, we survey them. Every year, we send out a "Two Cents" Survey in which we ask our customers to give us their "Two Cents' Worth." And they do!
To see the results of our most recent customer satisfaction survey, please visit our "News Releases" section: |
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